Privacy Notice

Last updated: January 2019

Borg Timber House (BTH) is committed to protecting your personal data and sensitive information by:

  • Complying with both law and good practice
  • Respecting individuals’ rights and complying with requests where possible and in line with legislative guidelines
  • Being open and honest with individuals whose data is processed
  • Ensure retention and disposal of personal data is adhered to
  • Implement appropriate technical and organisational security measures to safeguard personal data
  • Ensure the quality of personal data processed by Borg Timber House

Personal data means any information about a living individual who could be identified. This includes name, address, other contact details (e.g. email and telephone numbers). This privacy notice explains how we use your information and how we protect your privacy to ensure we are complying with our Data Protection Policy. The processing of personal data is covered by the General Data Protection Regulation 2016 (GDPR) and UK Data Protection Law.

The Data We May Collect About You

To deliver our services effectively, we may need to collect and process personal data about you. We collect data using:

  • Online forms
  • Telephone calls
  • Personal contact including visits
  • Letters and paper forms
  • Emails

We will not:

  • Sell or rent your data to third parties
  • Share your data with third parties for marketing purposes

Why We Collect Your Data

We use personal information to enable a fluid experience from planning through to building:

  • Discussing floor plans and layout
  • Advice with planning permission
  • Inspection and pricing of plans
  • Checking the quality and effectiveness of our services
  • Maintaining our own records and accounts
  • Where you have agreed for asking your opinions about our services

Legal Reasons For Using Your Personal Data

All the reasons we use your personal data meet at least one of the following legal reasons:

  • To carry out our duties to supply a complete kit to your specification
  • To be able to communicate with you as the project progresses

How We Protect Your Information

We are committed to keeping your personal data safe. We have physical, electronic and organisational procedures to protect and safely use the information that we hold about you. These include:

  • Secure work areas
  • Encryption of personal data
  • Checking privacy when we change how we use or store personal information

Who Might We Get Your Personal Information From

  • You
  • Your family members
  • Artichouse Finland
  • Artichouse France
  • Borg Timber House Norge

Who Do We Share Your Personal Information With

Sometimes, we share personal information about you with others. These organisations include, but are not limited to:

  • Artichouse Finland
  • Artichouse France
  • Borg Timber House Norge
  • Artichouse designated delivery drivers
  • Local councils, to help with planning permission/ building regulations


How Long We Keep Your Information

We only keep your information for as long as we need it. This is to meet our legal responsibilities and best practice reasons. For example, we keep plans and site records for five years.

Your Information Rights

In general, you have the right to request that BTH:

  • Provides a copy of your personal information.
  • Corrects any errors in your personal information and restrict processing of your personal data until completed.
  • Considers your objection to the processing of your personal data and depending on the service and legal basis stops all or some of that processing. “Processing” means the collecting, storing, amending, disclosing, sharing and destruction of your data.
  • Erases your personal information, depending on the service and legal basis.
  • Withdraws your consent, if consent is used as the legal basis for the service

Where possible we will try to meet your request but we may need to hold, retain or process information to comply with a legal duty. If you want a copy of, or a description of, the personal data we hold that relates to you, please ask in writing, by letter, Data Protection Officer, Borg Timber House East Midlands Limited. 19 the Meadway, Birstall, Leicester. LE4 4NG


Do You Have A Concern About How We Process Your Personal Information

If you have any concerns about how we process your personal information, please contact the BTH Data Protection Officer in writing by post:Data Protection Officer, Borg Timber House East Midlands Limited. 19 the Meadway, Birstall, Leicester. LE4 4NG

If you are not happy with how we deal with your concern, then you can contact the Information Commissioner’s Office (ICO). The ICO is an independent body set up to uphold information rights in the UK. They can also provide advice and guidance and can be contacted through their website, or their helpline on 0303 123 1113, or in writing to:Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Cookies For Online Users

The Borg Timber House websites do not automatically capture or store personal information, other than logging the user’s IP address and session information, such as the duration of the visit and the type of browser used. This is recognised by the web server and is only used for system administration and to provide statistics which Borg Timber House uses to evaluate use of the site. Cookies are used for accessibility only; we do not use cookies for collecting user information. You may use your internet browser setting to disable new cookies being created and to delete those already captured. Please be aware that disabling cookies may affect your browser experience when using a Borg Timber House website. This privacy statement covers Borg Timber House at & only. Links within this site to other websites are not covered by this policy.

Blocking Cookies

You are able to block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Information on how to block cookies can usually be found within the “Help” feature of your browser. Information can also be found on the main browser websites. (Apple Safari) (Google Chrome) (Internet Explorer) www.mozilla– (Mozilla Firefox) (Opera)

Keeping This Privacy Notice Up To Date

We will continually review and update this privacy notice to reflect changes in our services and feedback from service users, as well as to comply with changes in the law. When such changes occur, we will revise the ‘last updated’ date at the top of this notice. Review date: January 2020